Once your order is processed and payment is accepted you will receive a confirmation via email.
For items IN STOCK please allow 1-5 business days for shipping within Canada and the United States,
1-10 business days for international shipping.
For items on PRE ORDER please take note of the expected shipping date in its description. As soon as the item is available you will receive an email confirming all tracking info.
Free Shipping in Quebec
Enter code SHIPPING500 for Free Shipping on all orders above 500$ CAD
Returns & Exchanges
Returns and exchanges are accepts up to 14 DAYS of receiving your order, with the following conditions:
Items must not be worn, used or damaged in any way
Original tags and packaging required
Only full price items are eligible
Please email firstname.lastname@example.org to request a return or exchange. If your request has been approved you will receive a reference number to be included on your shipping label.
Customers are responsible for all shipping fees, duties and taxes associated with the return or exchange.
Once receiving your return or exchange, if items are not in the agreed upon conditions Genia Evelina reserves the right to refuse the refund.